Our 100% Satisfaction Guarantee

Returns are sometimes necessary for all kinds of reasons.

As part of a Bossy Pearl's efforts to provide you with outstanding customer service, you can return any item sold on our site for any reason whatsoever during the first30 days with our 100% Customer Satisfaction Guarantee – the best in the biz. Our customer service representatives will work with you to resolve the situation by: replacing the original item, substituting a similar item or refunding your money. Due to COVID 19 Lingerie and used products cannot be returned. 

If an item does not perform because of a manufacturer’s defect, then you can return it to us at any time, and we’ll replace it without charge.

100% Satisfaction Guaranteed

• Not happy with an item? Return it up to 30 days after purchase for something else or a refund. And if your item ever breaks due to a manufacturer’s defect, you can return it for a free replacement.

Discreet Shopping, Shipping & Billing

• We protect your privacy and personal information. Orders are shipped in plain boxes or envelopes. Our name or logo don’t appear on the address label or your billing statement.

Dedicated Customer Service

• Call, email or chat with us 24/7 if you have any questions or need help.

How To Return An Item

For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Just follow these simple steps:

1. For the fastest possible service, Contact our Customer Service Department directly about returning the item By Email or by phone at 1-424-341-5610
   
   
2. After determining a course of action with a customer service agent, pack up the item(s) Mail everything to:

Please allow up to 2  weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update by email at customersupport@thebossypearl.com